What are the delivery options for online orders?
You will be able to select one of the following delivery methods at checkout:
- • Regular Post – estimated 5 business days once dispatched
- • Express Post: expedited/priority delivery – estimated 2 business days once dispatched
- • Fast Delivery: a courier collects your order from a local Chemist Warehouse store – order by 3 pm for same-day delivery
- • Click & Collect: pick up your order at your preferred Chemist Warehouse store – typically ready to collect within 4 hours
*Actual delivery times and costs may vary according to delivery location and order. Fast delivery is available in select metro areas.
Actual delivery costs for your order will be displayed at checkout prior to payment.
How are estimated delivery times calculated?
These estimates are based on typical delivery times and will differ based on your area. Non-metro deliveries can take longer.
If your order has not arrived as expected, please check your order status online prior to contacting Customer Service
How do I track my order?
When your order is dispatched from our warehouse we will send you an email letting you know your parcel is on the way.
Where our delivery partner offers parcel tracking, this will contain a link to their website allowing you to track your parcel. Your order status can be checked at any time by logging into your account.
When will I get my pre-order?
If you have preordered, you’ll receive an email to confirm your order has been received. We’ll then let you know once your order has been dispatched and when it is expected to arrive.
Do you deliver to regional locations?
We deliver everywhere in Australia, and worldwide.
Delivery charges and expected delivery times may vary according to your destination, and these will be outlined at checkout.
How does Fast Delivery work?
Our Fast Delivery service is available in select metro areas. If available in your area at the time of your order, you will be able to select ‘Fast Delivery” at the checkout and your order will delivered by a courier direct from your local store within 3 hours.
How long does International Delivery take?
International Delivery times vary widely by destination. For some delivery destinations, this may take a few weeks, while for others it may take longer.
Once your order is dispatched, we will send you a tracking link (if offered by the delivery partner) giving you visibility of the expected delivery date. The final date for delivery of your order is also dependent on customs clearance and other checks in the destination country.
For estimated delivery times to your country, please visit Australia Post International and select your country to view the estimated times for each delivery service. A limited list of prohibited products is also listed on the website for each country.
I didn’t receive all the items in my order
Depending on the availability of items in your order, some items may be shipped separately. If you have only received part of your order, please check your order status online prior to contacting Customer Service
My item arrived and is faulty/damaged
If the item you have received is faulty or damaged, please follow the returns process by visiting Contact Us and selecting ‘Returns’ in the drop-down menu.
Ensure that you provide as much detail as possible about the fault – this will help our team process your return in a timely manner.
I received the wrong item
If you have received the wrong item, please follow the returns process by visiting Contact Us and selecting ‘Returns’ in the drop-down menu. Ensure that you provide as much detail as possible – this will help our team process your return in a timely manner.
Do you accept change-of-mind returns?
If you have changed your mind about your order, Chemist Warehouse will offer you an exchange or refund if it meets all the requirements of our Returns Policy.